Returns & Exchanges

At Jewelry By GG, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please review the guidelines below to ensure a smooth and efficient process.

Return Policy

Eligibility for Returns:

  • Items containing diamonds with lab reports must be returned within 10 days of purchase.
  • All other items must be returned within 30 days of purchase.
  • Items must be in their original condition, unworn, and with all original packaging and documentation.
  • Custom orders, personalized pieces, and engraved items are not eligible for returns.

How to Return an Item:

  1. Initiate a Return: Contact our customer service team at byggjewelry@gmail.com or +1 (858) 255-8085 to initiate a return. Please provide your order number and reason for the return.
  2. Receive Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.
  3. Pack Your Item: Securely pack the item in its original packaging. Include all documentation and the RA number.
  4. Ship the Item: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Process:

  • Once we receive and inspect the returned item, we will process your refund.
  • Refunds will be issued to the original payment method within 7-10 business days.
  • Please note that shipping costs are non-refundable.

Exchange Policy

Eligibility for Exchanges:

  • Items must be exchanged within 30 days of purchase.
  • Items must be in their original condition, unworn, and with all original packaging and documentation.
  • Custom orders, personalized pieces, and engraved items are not eligible for exchanges.

How to Exchange an Item:

  1. Initiate an Exchange: Contact our customer service team at byggjewelry@gmail.com or +1 (858) 255-8085 to initiate an exchange. Please provide your order number and details of the item you wish to exchange.
  2. Receive Exchange Authorization: Our team will provide you with an Exchange Authorization (EA) number and detailed instructions on how to proceed with the exchange.
  3. Pack Your Item: Securely pack the item in its original packaging. Include all documentation and the EA number.
  4. Ship the Item: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance.
  5. Select a New Item: Once we receive and inspect the returned item, we will assist you in selecting a new item. Any price differences will be adjusted accordingly.

Additional Information

Custom Orders:

  • Custom orders, personalized pieces, and engraved items are final sale and cannot be returned or exchanged.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at byggjewelry@gmail.com or +1 (858) 255-8085. We will provide a replacement or full refund, including shipping costs.

Contact Us:

  • For any questions or concerns regarding our return and exchange policy, byggewelry@gmail.com or +1 (858) 255-8085. We are here to assist you and ensure your satisfaction.

At Jewelry By GG, we are committed to providing you with exceptional quality and service. Thank you for shopping with us!