Jewelry Warranty & Care

At Jewelry By GG, we take pride in the craftsmanship and quality of our jewelry. To ensure your pieces remain as beautiful and durable as the day you received them, we offer a comprehensive warranty and care guide. Please review the information below to understand our warranty coverage and how to properly care for your jewelry.

Jewelry Warranty

Lifetime Warranty:

  • We offer a lifetime warranty on all Jewelry By GG pieces against manufacturing defects. This warranty covers defects in materials and workmanship.
  • The warranty does not cover normal wear and tear, damage caused by misuse, or loss of stones or jewelry.

What is Covered:

  • Manufacturing defects such as loose prongs, clasp issues, and broken chains.
  • Defects in materials and workmanship.

What is Not Covered:

  • Normal wear and tear, including scratches, dents, and tarnishing.
  • Damage caused by improper care, accidents, or unauthorized repairs.
  • Loss of stones or jewelry.

How to Claim Warranty Service:

  1. Contact Us: Reach out to our customer service team at byggjewelry@gmail.com or +1 (858) 255-8085 to discuss your warranty claim. Provide your order number and a description of the issue.
  2. Assessment: Our team will assess the issue and determine if it falls under the warranty coverage.
  3. Return Shipping: If your jewelry is eligible for warranty service, we will provide instructions for sending the item to us. We recommend using a trackable shipping service and purchasing shipping insurance.
  4. Repair or Replacement: Once we receive and inspect the item, we will repair or replace it as needed. We will cover the cost of return shipping for warranty repairs.

Jewelry Care

Proper care and maintenance of your jewelry will ensure its lasting beauty and durability. Follow these care tips to keep your pieces looking their best:

Daily Care:

  • Avoid Exposure: Keep your jewelry away from harsh chemicals, perfumes, lotions, and hairsprays, as these can damage the metal and stones.
  • Remove When Necessary: Take off your jewelry before swimming, exercising, or engaging in activities that may cause physical damage.
  • Store Properly: Store your jewelry in a clean, dry place, preferably in a jewelry box or pouch. Keep pieces separate to prevent scratching and tangling.

Cleaning Your Jewelry:

  • Regular Cleaning: Clean your jewelry regularly with a soft cloth to remove oils and dirt.
  • Warm Soapy Water: For a deeper clean, soak your jewelry in warm soapy water for a few minutes, then gently scrub with a soft toothbrush. Rinse thoroughly and pat dry with a soft cloth.
  • Professional Cleaning: For more delicate or intricate pieces, consider professional cleaning and inspection once a year.

Special Care for Gemstones:

  • Diamonds: Clean with a soft toothbrush and mild soap. Avoid contact with chlorine.
  • Colored Gemstones: Some gemstones are sensitive to heat, light, and chemicals. Research specific care instructions for each type of gemstone.
  • Pearls: Wipe with a soft cloth after each wear. Avoid contact with perfumes, cosmetics, and hairsprays.

Maintenance Tips:

  • Regular Inspections: Check your jewelry regularly for signs of wear, loose stones, or damage. Promptly address any issues to prevent further damage.
  • Professional Inspections: Have your jewelry professionally inspected and cleaned once a year to ensure settings and stones are secure.

Contact Us:

  • For any questions or concerns regarding our warranty or care instructions, please contact our customer service team at byggjewelry@gmail.com or +1 (858) 255-8085. We are here to assist you and ensure your jewelry remains in excellent condition.

At Jewelry By GG, we are committed to providing you with exceptional quality and service. Thank you for choosing us to be a part of your special moments.