A: At Gold Glimmers, we believe that luxury should be accessible to everyone. Our prices are lower because we cut out the middlemen and source our materials directly from trusted suppliers. By operating primarily online, we reduce overhead costs associated with physical stores, and we pass those savings on to you. Rest assured, lower prices do not mean lower quality.

A: Quality is at the heart of everything we do. Each piece of jewelry undergoes rigorous inspection and quality control by our expert gemologists and craftsmen. We use high-grade materials, including platinum, 14K and 18K gold, sterling silver, and conflict-free diamonds and gemstones. Our commitment to excellence ensures that every item meets the highest standards of craftsmanship and durability.

A: Yes, absolutely. We are committed to ethical sourcing and transparency. All our diamonds are conflict-free and adhere to the Kimberley Process Certification Scheme. Our gemstones are sourced from reputable suppliers who share our values of sustainability and ethical practices.

A: Yes, we offer customization services to help you create a unique piece that reflects your personal style. Whether you want to modify an existing design or create something entirely new, our design team is here to bring your vision to life. Contact us to discuss your ideas and requirements.

A: Yes, we provide a comprehensive warranty on all our jewelry pieces. Our warranty covers manufacturing defects and ensures that your purchase is protected. For more details on warranty terms and conditions, please visit our Warranty & Care page.

At Jewelry By GG, we take pride in the craftsmanship and quality of our jewelry. To ensure your pieces remain as beautiful and durable as the day you received them, we offer a comprehensive warranty and care guide. Please review the information below to understand our warranty coverage and how to properly care for your jewelry.

Jewelry Warranty

Lifetime Warranty:

• We offer a lifetime warranty on all Jewelry By GG pieces against manufacturing defects. This warranty covers defects in materials and workmanship.
• The warranty does not cover normal wear and tear, damage caused by misuse, or loss of stones or jewelry.

What is Covered:

• Manufacturing defects such as loose prongs, clasp issues, and broken chains.
• Defects in materials and workmanship.

What is Not Covered:

• Normal wear and tear, including scratches, dents, and tarnishing.
• Damage caused by improper care, accidents, or unauthorized repairs.
• Loss of stones or jewelry.

How to Claim Warranty Service:

1. Contact Us: Reach out to our customer service team at byggjewelry@gmail.com or +1 (858) 255-8085 to discuss your warranty claim. Provide your order number and a description of the issue.
2. Assessment: Our team will assess the issue and determine if it falls under the warranty coverage.
3. Return Shipping: If your jewelry is eligible for warranty service, we will provide instructions for sending the item to us. We recommend using a trackable shipping service and purchasing shipping insurance.
4. Repair or Replacement: Once we receive and inspect the item, we will repair or replace it as needed. We will cover the cost of return shipping for warranty repairs.

Jewelry Care

Proper care and maintenance of your jewelry will ensure its lasting beauty and durability. Follow these care tips to keep your pieces looking their best:

Daily Care:

• Avoid Exposure: Keep your jewelry away from harsh chemicals, perfumes, lotions, and hairsprays, as these can damage the metal and stones.
• Remove When Necessary: Take off your jewelry before swimming, exercising, or engaging in activities that may cause physical damage.
• Store Properly: Store your jewelry in a clean, dry place, preferably in a jewelry box or pouch. Keep pieces separate to prevent scratching and tangling.

Cleaning Your Jewelry:

• Regular Cleaning: Clean your jewelry regularly with a soft cloth to remove oils and dirt.
• Warm Soapy Water: For a deeper clean, soak your jewelry in warm soapy water for a few minutes, then gently scrub with a soft toothbrush. Rinse thoroughly and pat dry with a soft cloth.
• Professional Cleaning: For more delicate or intricate pieces, consider professional cleaning and inspection once a year.

Special Care for Gemstones:

• Diamonds: Clean with a soft toothbrush and mild soap. Avoid contact with chlorine.
• Colored Gemstones: Some gemstones are sensitive to heat, light, and chemicals. Research specific care instructions for each type of gemstone.
• Pearls: Wipe with a soft cloth after each wear. Avoid contact with perfumes, cosmetics, and hairsprays.

Maintenance Tips:

• Regular Inspections: Check your jewelry regularly for signs of wear, loose stones, or damage. Promptly address any issues to prevent further damage.
• Professional Inspections: Have your jewelry professionally inspected and cleaned once a year to ensure settings and stones are secure.

Contact Us:

• For any questions or concerns regarding our warranty or care instructions, please contact our customer service team at byggjewelry@gmail.com or +1 (858) 255-8085. We are here to assist you and ensure your jewelry remains in excellent condition.

At Jewelry By GG, we are committed to providing you with exceptional quality and service. Thank you for choosing us to be a part of your special moments.

A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a hassle-free return policy. You can return or exchange your item within 30 days of purchase, provided it is in its original condition. Please note that custom orders are not returnable. For more information, please visit our Returns & Exchanges page.

At Jewelry By GG, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please review the guidelines below to ensure a smooth and efficient process.

Return Policy

Eligibility for Returns:

• Items containing diamonds with lab reports must be returned within 10 days of purchase.
• All other items must be returned within 30 days of purchase.
• Items must be in their original condition, unworn, and with all original packaging and documentation.
• Custom orders, personalized pieces, and engraved items are not eligible for returns.

How to Return an Item:

1. Initiate a Return: Contact our customer service team at byggjewelry@gmail.com or +1 (858) 255-8085 to initiate a return. Please provide your order number and reason for the return.
2. Receive Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.
3. Pack Your Item: Securely pack the item in its original packaging. Include all documentation and the RA number.
4. Ship the Item: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Process:

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to the original payment method within 7-10 business days.
• Please note that shipping costs are non-refundable.

Exchange Policy

Eligibility for Exchanges:

• Items must be exchanged within 30 days of purchase.
• Items must be in their original condition, unworn, and with all original packaging and documentation.
• Custom orders, personalized pieces, and engraved items are not eligible for exchanges.

How to Exchange an Item:

1. Initiate an Exchange: Contact our customer service team at byggjewelry@gmail.com or +1 (858) 255-8085 to initiate an exchange. Please provide your order number and details of the item you wish to exchange.
2. Receive Exchange Authorization: Our team will provide you with an Exchange Authorization (EA) number and detailed instructions on how to proceed with the exchange.
3. Pack Your Item: Securely pack the item in its original packaging. Include all documentation and the EA number.
4. Ship the Item: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance.
5. Select a New Item: Once we receive and inspect the returned item, we will assist you in selecting a new item. Any price differences will be adjusted accordingly.

Additional Information

Custom Orders:

• Custom orders, personalized pieces, and engraved items are final sale and cannot be returned or exchanged.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at byggjewelry@gmail.com or +1 (858) 255-8085. We will provide a replacement or full refund, including shipping costs.

Contact Us:

• For any questions or concerns regarding our return and exchange policy, byggewelry@gmail.com or +1 (858) 255-8085. We are here to assist you and ensure your satisfaction.

At Jewelry By GG, we are committed to providing you with exceptional quality and service. Thank you for shopping with us!

A: Proper care will keep your jewelry looking its best. We recommend storing your pieces in a dry, cool place, away from direct sunlight. Avoid exposing them to harsh chemicals or abrasive materials. Regularly clean your jewelry with a soft cloth to maintain its shine. For detailed care instructions, visit our Jewelry Care page.

At Jewelry By GG, we take pride in the craftsmanship and quality of our jewelry. To ensure your pieces remain as beautiful and durable as the day you received them, we offer a comprehensive warranty and care guide. Please review the information below to understand our warranty coverage and how to properly care for your jewelry.

Jewelry Warranty

Lifetime Warranty:

• We offer a lifetime warranty on all Jewelry By GG pieces against manufacturing defects. This warranty covers defects in materials and workmanship.
• The warranty does not cover normal wear and tear, damage caused by misuse, or loss of stones or jewelry.

What is Covered:

• Manufacturing defects such as loose prongs, clasp issues, and broken chains.
• Defects in materials and workmanship.

What is Not Covered:

• Normal wear and tear, including scratches, dents, and tarnishing.
• Damage caused by improper care, accidents, or unauthorized repairs.
• Loss of stones or jewelry.

How to Claim Warranty Service:

1. Contact Us: Reach out to our customer service team at byggjewelry@gmail.com or +1 (858) 255-8085 to discuss your warranty claim. Provide your order number and a description of the issue.
2. Assessment: Our team will assess the issue and determine if it falls under the warranty coverage.
3. Return Shipping: If your jewelry is eligible for warranty service, we will provide instructions for sending the item to us. We recommend using a trackable shipping service and purchasing shipping insurance.
4. Repair or Replacement: Once we receive and inspect the item, we will repair or replace it as needed. We will cover the cost of return shipping for warranty repairs.

Jewelry Care

Proper care and maintenance of your jewelry will ensure its lasting beauty and durability. Follow these care tips to keep your pieces looking their best:

Daily Care:

• Avoid Exposure: Keep your jewelry away from harsh chemicals, perfumes, lotions, and hairsprays, as these can damage the metal and stones.
• Remove When Necessary: Take off your jewelry before swimming, exercising, or engaging in activities that may cause physical damage.
• Store Properly: Store your jewelry in a clean, dry place, preferably in a jewelry box or pouch. Keep pieces separate to prevent scratching and tangling.

Cleaning Your Jewelry:

• Regular Cleaning: Clean your jewelry regularly with a soft cloth to remove oils and dirt.
• Warm Soapy Water: For a deeper clean, soak your jewelry in warm soapy water for a few minutes, then gently scrub with a soft toothbrush. Rinse thoroughly and pat dry with a soft cloth.
• Professional Cleaning: For more delicate or intricate pieces, consider professional cleaning and inspection once a year.

Special Care for Gemstones:

• Diamonds: Clean with a soft toothbrush and mild soap. Avoid contact with chlorine.
• Colored Gemstones: Some gemstones are sensitive to heat, light, and chemicals. Research specific care instructions for each type of gemstone.
• Pearls: Wipe with a soft cloth after each wear. Avoid contact with perfumes, cosmetics, and hairsprays.

Maintenance Tips:

• Regular Inspections: Check your jewelry regularly for signs of wear, loose stones, or damage. Promptly address any issues to prevent further damage.
• Professional Inspections: Have your jewelry professionally inspected and cleaned once a year to ensure settings and stones are secure.

Contact Us:

• For any questions or concerns regarding our warranty or care instructions, please contact our customer service team at byggjewelry@gmail.com or +1 (858) 255-8085. We are here to assist you and ensure your jewelry remains in excellent condition.

At Jewelry By GG, we are committed to providing you with exceptional quality and service. Thank you for choosing us to be a part of your special moments.

A: At Gold Glimmers, we specialize in creating personalized jewelry pieces tailored to your unique preferences. Here’s how you can shop with us:

1. Explore Our Collection: Browse through our exquisite collection of fine jewelry crafted with the finest materials, ethical gemstones, and recycled metals.
2. Customize Your Piece: Our strength lies in collaborating with you to customize your jewelry exactly as you envision it. Use our customization options to personalize your piece to perfection.
3. Get A Quote: Once you’ve found a piece you love, click the "Get A Quote" button. This button is essential because we update our prices daily based on the current diamond and gold market to ensure you get the fairest deal possible. Most of the time, the price you end up paying will be equal to what you see on the website at the time of your inquiry.
4. Receive a Personalized Consultation: After you click "Get A Quote," our team will get in touch with you via email or phone. This step is crucial as it allows us to confirm the details of your order, discuss any customizations you may want, and ensure you are ordering the right item. We understand that online orders can be tricky, and we want to make sure you are completely satisfied with your purchase.
5. Finalize Your Order: Once all the details are confirmed and you are happy with your quote, we will guide you through the final steps to complete your purchase. You’ll receive an invoice with the confirmed price and payment instructions.
6. Order Processing: After payment is received, our skilled craftsmen will begin working on your piece. If it’s a custom order, we’ll provide you with updates throughout the process.
7. Quality Assurance: Every piece undergoes stringent quality checks to ensure it meets our high standards before it’s shipped to you.
8. Shipping: Once your jewelry has passed our quality checks, it will be securely packaged and shipped to your specified address. You’ll receive tracking information to monitor your shipment.
9. Aftercare and Support: Our commitment to you doesn’t end after your purchase. Whether you need resizing, repairs, or have any questions, our customer service team is here to assist you.

As a small company, we take pride in providing personalized service to each of our customers. We treat every order with the utmost care and attention, ensuring that you feel valued and satisfied throughout your shopping experience with us. We believe in building long-lasting relationships and ensuring you have a delightful experience with Gold Glimmers.